Terms and Conditions:
1. Introductory provisions
1.1 These terms and conditions apply to purchases on the online store and Shop211sqn.cz:
The shop operator is:
SKY Promotion s.r.o.
15000 Prague 5
Company ID: 01610112
(hereinafter referred to as the "seller")
The conditions further define and specify the rights and obligations of the seller and the buyer in accordance with the provisions of § 1751 paragraph 1 of Act No. 89/2012 Coll., Civil Code (hereinafter "Civil Code") mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “purchase contract”) concluded between the seller and another natural person (hereinafter referred to as the “buyer”) through the seller's online stores. The internet shop is operated by the seller on the website located at the internet addresses www.flyingspanner.cz and www.shop211sqn.cz (hereinafter referred to as the "website"), via the website interface (hereinafter referred to as the "shop web interface").
1.2 The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
1. Ordering goods - concluding a purchase contract
1.1 All presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to enter into a purchase agreement regarding these goods. The provisions of § 1732 para. 2 of the Civil Code shall not apply.
1.2 The presentation of goods through the online store contains information about the goods, including the valid prices of individual goods. The prices of goods are listed including value added tax and all related fees. This provision does not limit the seller's ability to enter into a purchase agreement under individually agreed conditions.
1.3 The order is a draft purchase agreement. The purchase contract is created at the moment of taking over the ordered goods by the buyer.
1.4 Dispatch of the order is considered to be an act of the buyer that unequivocally identifies the ordered goods, the purchase price, the person of the buyer, the method of payment of the purchase price, and is a binding draft of the purchase contract for the parties. The condition for the validity of the order is to get acquainted with these terms and conditions on the online store and the buyer's confirmation that he has read these terms and conditions.
1.5 The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs) to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).
1.6 In the event that any of the requirements specified in the order cannot be met by the seller, he will send the buyer an amended offer to the buyer's e-mail address stating possible variants of the order and request the buyer's opinion.
1.7. The amended offer is considered a new draft of the purchase contract and in such a case the purchase contract is concluded only by acceptance of the buyer by e-mail.
1.8 By sending a binding order within the online store, the buyer gives the seller consent to the collection and archiving of personal data about the buyer and his purchases.
1.9 Legal relations arising from the conclusion of a purchase contract are governed by the relevant provisions of the Civil Code, in particular the provisions on the conclusion of contracts using means of distance communication.
1.10 The Buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself, and these costs do not differ from the basic rate.
2. Withdrawal from the purchase contract by the customer
2.1 The buyer has the right according to paragraph 6 of the amendment to the Civil Code No. 367/2000 in the event of an impersonal method of delivery of goods to withdraw from the contract, within 14 days of receipt of the goods. If the goods do not correspond to your ideas, you can return them in the original, undamaged and unworn or unworn condition, if possible in the original packaging to the specified address, within 14 days of purchase without giving a reason. Returned goods cannot be sent cash on delivery, will not be accepted and will be returned to you. Delivery address for return shipments is: SKY Promotion s.r.o., Masarykovo namesti 1484, Pardubice, 53002.
2.2 The Buyer acknowledges that according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods that have been modified according to the Buyer's wishes or for his person.
2.3 Upon receipt of the returned goods, the seller will immediately return the corresponding amount to the customer in a pre-agreed manner. The amount returned will be equal to the difference between the purchase price and the costs incurred by the seller in connection with the delivery of goods to the customer (eg shipping).
2.4 Each received order in our store is binding, cancellation of the order can be sent by email to our e-mail address within 2 hours of ordering. In the event that the buyer has already paid for these goods in some way, the seller will return the relevant amount to the buyer to his bank account or according to the agreement with the customer in the shortest possible time.
3. Withdrawal from the purchase contract by the seller
3.1 The seller reserves the right to cancel the order or part thereof in the event that the buyer enters incomplete data in the order or data that do not correspond to the facts, and in the event that the ordered goods are no longer in stock. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address as soon as possible.
4. Payment terms, shipping times and postage
4.1 All goods that we have in stock and are ready for sale will be shipped to the buyer on working days, no later than 48 hours after receipt of the order, unless otherwise announced. In the case of payment by cash on delivery, the dispatch time begins at the time of ordering; for other payments, the moment of crediting the payment to the seller's account is considered the beginning of the dispatch period.
4.2 If the goods are not in stock, the customer still has the option to order the goods. The goods will be shipped in the next 12 to 14 days.
4.2 The price of the goods and any costs associated with the delivery of goods under the purchase agreement, the buyer may pay the seller in the following ways:
4.2.1. in cash on delivery at the place specified by the buyer in the order;
4.2.2. cashless transfer to the seller's account No. 2900234637/2010 kept at Fio Banka a.s. (hereinafter referred to as the "Seller's Account");
4.3. Along with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.
4.4 Postage varies according to the type of delivery and method of payment specified by the buyer.
4.5 The buyer is obliged to inspect the goods immediately upon receipt. If mechanical damage to the product packaging is found, the buyer is obliged to check the condition of the goods and in case of damage to make a record of damage in the presence of the carrier. The carrier is responsible for damage during transport. The buyer is obliged to immediately inform the seller about damage to the goods.
4.6 When exchanging goods, the buyer is obliged to pay the seller the cost of exchanging the goods, in full postage, according to the chosen carrier.
5. Warranty and complaints
5.1 Warranty periods begin on the day of receipt of the goods by the buyer. The seller is responsible for defects that appear as a conflict with the purchase contract after taking over the item during the warranty period.
5.2 Depending on the type of defects and the nature of the goods, in accordance with legal regulations in force in the Czech Republic, the justified complaint will be resolved by repair, replacement of goods, discount from the purchase price or refund of the paid purchase price.
5.3 The warranty does not cover, in particular, wear and tear caused by its normal use, defects caused by improper handling or storage.
5.4 Furthermore, the warranty does not cover defects caused by the use of the product in violation of the instructions for operation or maintenance, neglected maintenance or the use of the product for a purpose other than that for which it is intended.
5.5 In the event of a consumer dispute between us and the consumer arising from a purchase or service contract that cannot be resolved by mutual agreement, the consumer may apply for out-of-court settlement of such a dispute to a designated out-of-court consumer dispute resolution body:
the Czech trade inspection
Central Inspectorate - ADR Department
120 00 Prague 2
Web: adr.coi.cz "
These business conditions are valid from 25.5.2018